Employment Opportunities

Title: Visitor and Administrative Services Manager
Job Type: Employee, exempt
Job Status: Full-time, salaried with full benefits
Reports to: Executive Director

Overall Responsibilities: The Visitor and Administrative Services Manager is responsible for oversight and management of retail and visitor services operations, including the Welcome Desk, Rentals, and the Duck Pond Gift Shop to ensure a positive, welcoming, and informative experience for all visitors. In addition, employee will be responsible for supporting the overall operations of the organization by managing and performing administrative, financial, and human resources duties to ensure regulatory compliance, efficiency, and effectiveness as a nonprofit organization.

Primary Duties:
1. Visitor & Retail Services Duties: (60%)

• Serve as Welcome Desk Manager - supervise, manage, and coordinate all Welcome Desk staff and volunteers; answer phones, greet visitors and provide coverage at the Welcome Desk as needed; serve as backup Registrar as needed; maintain cash register, credit card machine, and petty cash as required; ensure entrance, exhibit areas, and Welcome Desk area are well maintained to ensure a positive, welcoming, and informative experience for all visitors (25%)
• Serve as Rentals Manager – oversee, manage and coordinate all rental activity for the organization, including: communicating with and showing spaces to prospective rental clients; supervising rental staff; scheduling; preparing and executing rental contracts; coordinating cleaning and rental setup schedules; ensuring condition and supplies of rental spaces and kitchen are maintained in good order; preparing monthly rental reports; and other duties as required to ensure a positive experience for renters and generate income for the organization (30%)
• Serve as Duck Pond Gift Shop Manager – purchase gift shop merchandise within budget; coordinate inventory tracking, merchandising and sale events as appropriate (5%)
• Other duties as required

2. Administrative & Operational Duties: (40%)

• Serve as Administrative Assistant – support overall organization operations and staff as assigned; perform administrative and clerical duties; maintain organizational files; inventory, order and maintain office supplies as needed and within budget; maintain office equipment, scheduling repairs and maintenance as needed; maintain staff rosters and general staff communications; coordinate all-staff meetings and take meeting minutes; maintain organization’s general e-mail inbox and respond as appropriate; maintain cleanliness of the general office area, kitchen, and refrigerators; coordinate staff weekly clean-up duty for common areas; coordinate annual file purging and shredding services; oversee document retention and destruction policies and procedures; assist Executive Director with scheduling and meeting preparation; support the Board of Directors by maintaining Board rosters, meeting schedules, and other communications; other duties as required (25%)
• Serve as Finance & Human Resources Assistant - provide support to Finance Director; participate in Daily Receipts Log process and other internal financial control procedures; perform cash deposits, banking, and check processing; manage invoicing of customers; manage routine human resources tasks, including organizing and maintaining personnel files; posting job announcements and pre-screening applicants; processing paperwork for new hires and outgoing staff; manage employee benefits enrollment; track employee time off and employee timesheets; other duties as required (15%)
• Attend and assist with community and fundraising events as required
• Maintain confidentiality at all times
• Other duties as required

Position Requirements:

• Minimum two-year degree (or higher)
• Minimum two years of experience in related field with similar organization
• Experience in retail, visitor services, office administration, nonprofit management, or similar
• Experience supervising other staff and volunteers required
• Excellent computer skills, including high level proficiency in Word, Excel and other Microsoft applications; internet and non-internet research tools; familiarity with databases, Microsoft Access, Quickbooks, and Blackbaud’s eTapestry program are a plus
• Familiarity with cash handling procedures, banking, bookkeeping or accounting a plus
• Excellent organizational skills, verbal and written communication skills
• Excellent interpersonal skills; ability to interact and work with a wide variety of personalities
• Ability to organize, prioritize, adapt to change, and handle multiple assignments in an energetic environment
• Ability to meet deadlines and possess a high degree of accuracy
• Self-initiating; high motivation and resourcefulness
• Ability to work both independently and as part of a team
• Ability to deal with the public and staff with tact, courtesy, and diplomacy
• Ability to maintain confidentiality at all times
• Enthusiasm, poise, flexibility, dependability, good sense of humor, and positive attitude
• Valid Ohio driver’s license
• Must be able to work occasional evenings, weekends, and early mornings
• Commitment to the Nature Center mission, principles and values

Compensation: Salary commensurate with experience and organizational budget; full benefits package, including paid vacation and sick/personal leave, medical insurance, life insurance, matching retirement savings plan, and other benefits.

Application: Submit cover letter and resume via email to: carlson@shakerlakes.org. Please include job title in the subject line. No phone calls please.

Deadline for application: Friday, June 21, 2013, or until filled

Posted: June 5, 2013